After-purchase support
A change-of-mind return and a product complaint are different requests. Start by emailing us so we can identify the order and provide the current instructions that apply to it.
Start here
Do not include passwords or complete payment-card details. An order reference is normally enough to locate the transaction.
Write to support@dorenvi.co, include the order reference, and say whether you want to return an item or report a problem.
We will use the order information available to clarify the next step and, when appropriate, provide the return details for that request.
If a shipment is required, protect the item, follow the supplied instructions, and retain proof of dispatch until the matter is closed.
Change of mind
State clearly that you are requesting a return. Keep the item protected and avoid handling it beyond what is reasonably needed to inspect it. We will not invent a deadline or address that has not been confirmed for your order.
Product issue
Describe what happened and when you noticed it. Photos of the item and packaging can help explain the issue, but do not replace your written description.
A useful first message
support@dorenvi.co
One mailbox for return requests, product issues, and order questions.
Describe the situation in plain language and include the order reference. We can then distinguish a return request from a product issue without asking you to guess.
